Terms of Service

These Terms govern access to and use of the TuringArte platform ("Service"), including the dashboard, embeddable chat SDK, SMS/voice channels, and related APIs. By creating an account or using the Service you agree to these Terms.

1. The Service

TuringArte provides multi-tenant tools to configure AI Employees (agents) that answer questions, send notifications, book appointments, and handle voice/SMS interactions using knowledge you supply and credentials you control (bring-your-own-key / BYOK).

2. Accounts and organizations

You must provide accurate account information and keep credentials secure. Workspace (organization) admins are responsible for invites, roles, and activity under their tenant.

3. Customer content and BYOK keys

You retain ownership of documents, prompts, conversation content, and API keys you provide. You grant us a limited license to process that content solely to operate the Service (storage, retrieval, model calls you initiate). You are responsible for the lawful use of third-party APIs and for keys stored with us (encrypted at rest).

4. Acceptable use

• No illegal, harmful, or abusive content or campaigns.
• No automated social-network outreach that violates third-party terms (e.g. LinkedIn/Instagram automation is not supported).
• No attempts to access another organization's data, probe without authorization, or reverse-engineer security controls.
• No sending spam SMS/email or recording calls without required consent under applicable law.

5. Voice and telephony

When you enable voice features, calls may be processed by Twilio and speech models (e.g. xAI Grok Voice) using your configured keys. Call audio/transcripts may be stored as call logs you configure. You are solely responsible for call recording notices, consent, and TCPA/telemarketing compliance in your jurisdictions.

6. Third-party services

The Service integrates Clerk, Neon, Vercel, Blob storage, LLM providers, Twilio, Cal.com, Resend, Telegram, and optional error tracking. Their terms apply to your use of those providers.

7. Availability and changes

We provide the Service on an "as available" basis during soft launch. Features may change; we may suspend abusive tenants. See the status page for operational signals.

8. Disclaimer and liability

AI outputs can be incorrect. You must review critical actions (bookings, outbound messages, escalations). To the maximum extent permitted by law, the Service is provided without warranties, and our aggregate liability is limited to fees paid (if any) in the three months preceding the claim, or USD $100 if none.

9. Contact

Questions: use your design-partner channel or the contact options on turingarte.com. Privacy practices are described in our Privacy Policy.